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I have received very positive feedback on the recent ramps and overall performance of Sun Knowledge.We have grown a good amount in the past year. Looking forward to continued growth, performance and success working with you and the team.
S**** R******, Chief Revenue Officer, Largest DME company in the East Coast Area
Thank you for your patience. I would like to express my appreciation for how hard Sun Knowledge works on our projects. Everyone is always very on top of communication, very detailed in their work and a pleasure to work with. Please pass along my thanks!
M***** M*****, Leading Orthotics & Prosthetics Company from California Area
I would like you all to let the Sunknowledge teams know that they are doing a GREAT job and we do appreciate all the hard work. You all’s work does not go unnoticed and we are very appreciative of all the help. I know that the duplicate accounts have become frustrating but I ensure you all that I will be working to make sure that I get this resolved. I just wanted to give you all and BIG THANK YOU AND KEEP UP THE GREAT WORK!!
S***** C****, Operations Supervisor, Leading DME Provider from Tennessee
We are all very pleased with the work Sunknowledge does and continues to do. The staff that we work with on a everyday basis is informative and educated on there position at Sunknowledge, Our work together continues to grow and our relationship has grown over the years we have been together. This is a very hard business to be in these days and I thank you and everyone at Sunknowledge for helping us to become more efficient and diligent with our work. I do received daily communication from your staff, which I greatly appreciate. Here’s to many more years together. Hope you all have a great day Thank you all for your service
M***** W******, Office Manager, Leading DME Provider from New York
We have been Sun Knowledge clients since August 2018 and have been very happy with their services. As we have had openings in our billing, coding and collections departments, we have had additional opportunities to outsource those positions to Sun Knowledge and they have been very flexible and accommodating with learning our workflows and our EMR. They have successfully filled slots that were historically hard to keep stable in our office. For that we are very grateful.
J***** C*****, Administrator, Leading DME Provider form Texas Area
We have been using Sun knowledge billing services for about 3 months and so far I can say that having an extra biller has been very helpful for following up on our old aged accounts. It makes it a lot easier to resolve the denials after looking at the follow up detailed notes that they put into the system. Having weekly meetings and spreadsheets for the accounts worked on have been a good way to follow up and see if actual monies are being collected and also provides ways to monitor what types of consistent denials we are getting so that we can come up with ways to improve our process. I’m happy that they were experienced with our billing software and we didn’t have to hire someone and train them. Hopefully we can utilize more of their services once this project is caught up and completed.
K****** M*****, Leading DME Provider from Hawaii
I would like to take the time to thank you all for your wonderful contributions during our recent projects and changes. Without the help, hard work , diligence ,we would not be able to meet our goals. With everyone’s efforts I would like to express my deepest gratitude. You are all a great team to work with. You are all doing a great job contributing talents, and skills. I am looking forward to seeing what we can achieve in the future. Again, outstanding job!
K*** D*****, Insurance Verification Manager,Leading DME Provider from NewYork Area
You guys are amazing and wish you could train everyone who works these calls to be as efficient and work as hard as you to save the patient Your hard work does not go unnoticed
M** M*****, Leading DME company from California
I wanted to reach out and let you know how much I appreciate our partnership with Sun Knowledge. Our experiences thus far have all been very positive and I am very much looking forward to moving forward with the additional opportunities for further partnership that we are currently working on, as well as other opportunities that lie ahead in the future. Sun Knowledge has been an excellent partner with V**** Healthcare and always such a pleasure to work with. Thank you for your continued excellence in partnership.
E*** M****| Regional Director of Customer Care, Leading DME company from California Area
Everything looking good, dashboard is on track too! Thank you Sunknowledge and team.
T**** G****, Purchasing Manager, Leading Complex Rehab Provider from California
I would like congratulate Sunknowledge! The originator sent a lot of insurances to them at one time. They searched through all of them and was able to find out that only one that were the correct and active insurance. Great job!
M**** Mc****, Leading Home Care Company from North Carolina
Great…you guys are doing a wonder full job.
D***** C**** , Leading DME company from Pennsylvania
My boss just called to tell me how happy she is to see V***** and A***** dashboards in such great shape! Down from hundreds of tasks to just a few. Thank you guys for the great work!
B***** Z****, Billing Operations Manager, Leading Complex Rehab Provider in California
Awesome. sunknowledge team continue to do a great job.
Leading Urgent Care compnay from NewYork
You guys are so quick with getting this completed! Thank you so much!
F***** L*****, Lead AR/Collection Specialist, Leading Orthotics & Prosthetics Company from Colorado
Excellent job on determining the practitioner for E***** P******, .Also I’m glad things are making more sense and understanding that if there is no cost to us on items we leave them off.
T**** G*****, Leading DME Company from california Area
I would like to say how fortunate we are to have SUNKNOWLEDGE as a part of our daily operations.It has been a game changer for all of our clinics. This has freed up and allowed our clinical staff to spend more time on direct patient care, and daily tasks. We can not begin to thank you enough for the excellent service that you have provided to us of the past year and a half.
S***** T*****, Clinical Lead, Leading Hospital from Virginia
Partnering with SUNKNOWLEDGE to complete prior authorizations has been a “game changer” for our organization. It is clear that you are truly committed to serving us with trust and excellence.
K**** L******, Leading Hospital from Virginia
I just want to let you know you guys crushed it today with the auths! I’ve gotten a lot of good feedback from my team. Thank you for all your help.
D***** B*****, Leading DME Company from Massachusetts
We’re extremely pleased with the service we’ve received from SunKnowledge. SK has become an integral part of our operation and we look forward to expanding the relationship as opportunities present themselves.
C***** M***, CPA, Leading Revenue Cycle Management company from Louisiana
I find everyone to be open, thoughtful and eager to understand our accounts receivable methods and requirements. The team is receptive and readily accepts instruction. The team members make thorough, thoughtful efforts to understand denials, and work logically toward resolution. I am happy to be working with the team and look forward to fruitful results.
L*** B***, Corporate Trainer, Leading DME company from Texas Area
The team performed very well! Congratulations to all of you.
L*** B***, Corporate Trainer, Leading DME company from Texas Area
Hi S****a, My team at SunKnowledge has met or exceeded my expectations at every turn. This is an incredibly complicated industry, mistakes are inevitable, but I am so impressed with S***n, P*****m, A*****t, and V****a in their ability to adapt to new rules and correct past mistakes. The level and quality of communication is excellent. When we had our Go Live date with A*****t and S***n, I was worried that they might not communicate as often as I would like and mistakes might run out of control but I have been so pleased with our consistent level of communication. They hear me when process changes are needed, they work excellently on their own, and they’re so fantastically detail-oriented, they often see details that even I miss. Very happy with what we have going here.
B*******n Z**n, Director of Operations, Leading DME Company from California
B*****k, I know you’ve had a lot of extra work lately with the staff changes at GP and that we are not meeting the things you need from us to do your job as quickly and thoroughly as possible. I wanted to thank you for hanging in there with us and for all your extra work, including the explanations to our full team when we have questions. You are a great addition to this team and I’m so glad that you’re with us. Your attention to detail on the pre-billing side has been invaluable as we’ve transitioned at GP. Thanks for keeping us in the green before delivery! Also, thank you for coming prepared to Friday meetings with items we need to discuss or work on as a team. Having this feedback from you is extremely helpful in communicating process and needs to our full clinic. Have a nice morning!
L****n C****t, Office Manager,Leading Orthotics & Prosthetics Company From Tennessee
I just wanted to take a moment to say thank you for your recent work on both the pre-billing and billing side. It couldn’t have been easy training someone on pre-billing while transitioning to a more complex role in billing, but you did a great job with both. I greatly appreciate your hard work and reliable participation in our meetings. We are very lucky to have your on our team.
L***** C******, Office Manager,Leading Orthotics & Prosthetics Company From Tennessee