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Just wanted to apologize for all the late responses about the deferrals and denials. I am working on all those today as we speak and you’ll see by all your emails haha! Main part of this email though is to let you know how well of a job I think Sunknowledge team are doing! Keep up the GREAT work fellas!!!!

Invest in the Sunknowledge reliability

S***** W****, Authorization Specialist, Leading DME Provider from California

I just wanted to thank you all so much for all of your hard work, dedication, and willingness to go above and beyond with your time and efforts. We greatly appreciate our SK team and your contributions to our Continuum and prosthetic accounts. We know it can be a lot of work and there are many nuances for each account but you guys have incorporated into our team well and are learning the ins and outs of our practice with ease. Keep up the good work, it does not go unnoticed. Have a great rest of your day.

Smooth transition that drives your ROI

C*****, Leading Orthotics & Prosthetics Provider from Virginia

Great job! Thank you so much for following up with this and letting us know. We always want to celebrate any win.

100% HIPAA-HITECH compliance company

T***, Leading Prosthetic & Orthotic Services from Pennsylvania

You guys are amazing! You have no idea how excited I was to hear the news!

Low service fees with no hidden cost

M**** F***, Manager, RCM Remote Labor Operations, Leading DME Provider from Pennsylvania

Just wanted to send out a quick note regarding the progress of your work from the last couple of weeks.  I know that most of our communication usually consists of account status, discrepancies or concerns.  However, every now and then we need to hear some positive feedback. I have noticed that the accounts are being initiated within the same day as assigned.  The follow ups and released claims are also being turned around in a more timely manner.   I truly appreciate the efficiency and quick response when sending out my emails or hangout messages.  Thank you so much for working together and bouncing back from earlier this month.

A Reliable Operational Extension

M**** P*****, Administrative Manager, Leading Orthotic & Prosthetic Provider in Florida

I just wanted to thank everyone at Sun Knowledge for all the hard work they have been doing with cash posting and order confirmation. We really appreciate the good job that everyone at Sun Knowledge have been doing so far.

Powerful Practice Management/Revenue Cycle Management Support

A***** T*****, Director Of Reimbursement, Leading DME Provider from New York

Good job Sunknowledge Team!! Love your eye for detail to notice things such as this. Very well done!!

Seamless Business Transition Capabilities

M****** B***, Medical Reviewer, Leading DME Company From California

Everyone is doing an awesome job! Patient details are being entered correctly. Making it smoothly when the patients are coming into the office. Means less wait time in the office and quick turn around to help the next patient. Very low patient complaints. Since questions are being answered in real time. Data is being entered correctly making it easy for the Dr. to read patient paperwork. Also helping billing and coding. Having remote check out has worked. Allowing the patients to leave the office faster. I am seeing less denial paperwork coming in from insurance. We have gotten compliments that the staff is nicer. Patients said before staff was rude and not doing there work. Making patients frustrated. Making them feel like not coming in to see the Dr. Let’s keep up this positive trend so we can keep expanding as a business model. People that come into the office are blown away with how fast everything is getting done in such a small office. This is able to happen with the Sun Knowledge Team!

Making your medical billing process easy

M**** S*****, Leading Gastroenterologist from Indiana

Thank you very much. You guys are doing a great job. You no longer need to email the numbers to me.

SERVING THE LARGEST AND THE BEST

R*** M****, Practice Administrator

We began our relationship with Sun Knowledge in March of 2020. It has been 3 months and we are happy to supply feedback with the progress of the work being completed. We are incredibly pleased with the progress that Sun Knowledge has made over the last 3 months. We are happy with the working relationship that we have and the dedication that Sun Knowledge has for our company.

70% Reduction in Current Billing Cost

T**** N*****, Accounts Receivable- Supervisor, Leading Prosthetic & Orthotic Company from from Philadelphia

It’s hard to believe but we are already well into mid year 2020. I wanted to send our Sun Knowledge (SK) team a quick email to thank you for the terrific job that you have been doing. When we first started this new partnership with SK, we have no way of knowing how things will turn out. However, the feedback from the US staff has been overwhelmingly positive. Please accept my sincere appreciation for the wonderful work that you are doing and I look forward to continue working with all of you in the future.

Thanks Sunknowledge Team for your support

N**** N****, President, Leading DME Company from California

I just wanted to send a quick email and tell all of you what a wonderful job you have done getting all of the work caught up! I am so impressed with the way each of you stepped up to tackle the chart backlog this week. Thank you! I am also very pleased to see the relationships and collaborations that are growing between our in-house and off-shore CSRs. I am happy and proud with how far we have come as a team. Working together only makes us stronger! Finally, I want to share with all of you that I anticipate today and the coming days to be very busy. We are receiving a lot of new orders all at once right now. I know we will all work together to have an amazing end-of-month! We appreciate you all! Thank you for working so hard!

Great Job Team!!!

B*** R***, Customer Service, Leading DME company from Illinois

Thank you for completing so many SO’s over the past few days! Great work!

Powerful Practice Management/Revenue Cycle Management Support

B***** Z****, Billing Operations Manager, Leading DME Provider

Please know that I think the SK Team is doing great! These recent requests of mine are mostly due to underdeveloped SOPs or overly generalized requests I’ve made to the SK Team. I can’t tell you how much I appreciate the dedication and devotion demonstrated by the SK Team and it truly is a pleasure working with you all. Please bear with me while we navigate towards greatness.

Reputed Medical Billing and Telemedicine Company

N*****​ O******, Supervisor (BILLING), Leading Genomic Lab from California

Just wanted to continue to commend sunknowledge team for their great work. So thankful for how quickly you’ve jumped in to things, and already doing very well with productivity. I really appreciate your efforts and look forward to continue working with such a wonderful team. Thanks again, and I hope you have a great weekend!

Excellent Support In Medical Billing Services

G***** K***, Team Leader - Commercial AR, Largest Home Medical Equipment Provider in Pennsylvania

I want to acknowledge and reiterate the phenomenal job the Sunknowledge team is doing. Your team have been extremely helpful and accommodating during these extraordinary times. Not only do we keep our board and investors informed regarding the excellent work you are doing, they also know SK is a true strategic business partner to us. Please keep up the outstanding work. And, I hope our Sunknowledge family is staying safe and healthy!

True strategic business partner

T***** B****, Founder & Chief Executive Officer, Leading Urgent Care Provider in Brooklyn, NYC

I hope you all are doing well. I wanted to give kudos to sunknowledge team, our president has taken notice to your resupply order volume. Keep up the great work to all of the team members!

Best productivity metrics in the healthcare RCM world

W***** W*****, Assistant Manager, Leading Home Healthcare Service Provider from Michigan

That is such great news, Guys!! Thank you so much 😊 You guys are vital part of this team.

A Reliable Operational Extension

B*******N Z**N, Director Of Operations, Leading DME Company From California

 I see what an excellent job sunknowledge have done in catching up on your RCWL.  From around 60 cases last month to only 22 cases this morning, you’re doing great work!  Your determination is paying off!

Leading Edge Team For Improved Collections

B***** Z****, Billing Operations Manager, Leading DME Provider From California

We would not have been able to get through the crazy volume yesterday without the great help from SK!!

We have a reliable disaster management plan

S****** B*****, Leading DME Provider From Pennsylvania

Thank you all for what you do on a daily basis. We received a shout out by other teams today with how prompt & helpful you all are. You are an AMAZING Team!!

Offering a robust redundancy plan

I am very pleased with the progress we have made since Sunknowledge has gone live with L***** L**** M*****. I understand that it has been a difficult process and that there has been many issues to sort through to get to where we are now. I want to point out our gratitude for the team going above and beyond the scope to train with our software company and offer assistance to Lincoln Lakes side of our billing responsibility. We look forward to continuing our business relationship with Sunknowledge.

Delivering excellence as a dedicated extension

C***** G******, Manager, Leading DME Provider from Maine

The work looks great!!! Thank you so much for all your hard work!!

We work as your RCM partner

L****** H*****, Manager of Electronic Departments and Remote Partner Teams, Leading DME Provider From Pennsylvania

Good job done !!

Complete practice management support

S****** K******, Insurance Authorization, Supervisor, Leading DME Provider from Pennsylvania

You guys are the best, thank you so much! I hope you have a great weekend And we are very fortunate to have the Sun Knowledge team assisting us 🙂

A team that delivers performance

D**** B*****, Business Analyst, Leading DME Provider from Massachusetts

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  • Phone: (917) 565-8683
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